Caitlin McCurrie, Intercom
Caitlin is Director of Research at Intercom, where she leads research for one of the world’s most prominent AI-native customer service platforms. Prior to Intercom, she held senior research leadership roles at Atlassian and MYOB, helping product organisations scale research practices across complex digital ecosystems.
With a background spanning behavioural science, UX research and product development, Caitlin is passionate about evolving the role of research in modern product teams and helping senior researchers stay strategically impactful as technology and organisations change.
Chiara Miele, Intercom
Chiara Miele is a Senior Product Researcher at Intercom, where she works on shaping product decisions through generative and evaluative research in fast-moving, AI-driven environments. Prior to Intercom, she held research roles at Sky, Google, and frog (part of Capgemini Invent), gaining experience across media, technology and consulting.
With a strong focus on hands-on research practice, Chiara is particularly interested in how the craft of research is evolving day-to-day, from methods and tools to how researchers stay impactful within modern product teams.
