How Senior Researchers Stay Impactful in the Age of AI by Caitlin McCurrie (Intercom)
29 April 2026 | 6:00 PM | The Lounge, Waterloo (119 Lower Marsh)
Register for the event
How Senior Researchers Stay Impactful in the Age of AI by Caitlin McCurrie (Intercom)
29 April 2026 | 6:00 PM | The Lounge, Waterloo (119 Lower Marsh)
Register for the event
Insights Chats 23
Join us on April 29th, in Waterloo, for Insights Chats 23 featuring Caitlin McCurrie!
As AI reshapes how products are built, the role of senior researchers is evolving fast — especially for principal and senior individual contributors whose day-to-day work is changing more than ever before.
In this session, we’ll explore how research leadership at Intercom is adapting to that shift, what it takes for experienced researchers to reinvent their role while staying highly impactful, and how research teams can evolve alongside AI-native product development. Expect an honest conversation about changing responsibilities, new expectations, and what the future of senior research work may look like.
Insights Chats 23
Join us on April 29th, in Waterloo, for Insights Chats 23 featuring Caitlin McCurrie!
As AI reshapes how products are built, the role of senior researchers is evolving fast — especially for principal and senior individual contributors whose day-to-day work is changing more than ever before.
In this session, we’ll explore how research leadership at Intercom is adapting to that shift, what it takes for experienced researchers to reinvent their role while staying highly impactful, and how research teams can evolve alongside AI-native product development. Expect an honest conversation about changing responsibilities, new expectations, and what the future of senior research work may look like.
Insights Chats 23
Join us on April 29th, in Waterloo, for Insights Chats 23 featuring Caitlin McCurrie!
As AI reshapes how products are built, the role of senior researchers is evolving fast — especially for principal and senior individual contributors whose day-to-day work is changing more than ever before.
In this session, we’ll explore how research leadership at Intercom is adapting to that shift, what it takes for experienced researchers to reinvent their role while staying highly impactful, and how research teams can evolve alongside AI-native product development. Expect an honest conversation about changing responsibilities, new expectations, and what the future of senior research work may look like.
About the speaker 🎙
About the speaker 🎙
About the speaker 🎙
Caitlin McCurrie is Director of Research at Intercom, where she leads research for one of the world’s most prominent AI-native customer service platforms. Prior to Intercom, she held senior research leadership roles at Atlassian and MYOB, helping product organisations scale research practices across complex digital ecosystems.
With a background spanning behavioural science, UX research and product development, Caitlin is passionate about evolving the role of research in modern product teams and helping senior researchers stay strategically impactful as technology and organisations change.
Event Agenda 📋
Event Agenda 📋
Event Agenda 📋
6 PM — 7 PM
Arrival at the venue & refreshments
6 PM — 7 PM
Arrival at the venue & refreshments
7 PM — 8 PM
Chats with Caitlin McCurrie
7 PM — 8 PM
Chats with Caitlin McCurrie
8 PM — 9 PM
Networking with peers
8 PM — 9 PM
Networking with peers
Our hosts will make sure you get the most out of the experience
Our hosts will make sure you get the most out of the experience
VP, Insights & Analytics
at Gener8
Artiom Enkov
VP, Insights & Analytics at Nano Interactive
Marin Mrsa
CEO of Peekator
Secure your spot! 🖋
The event is limited to 35 tickets. Please note that this event is for Insights Professionals to network and learn. Any kind of sales at the event is not appreciated.
Secure your spot! 🖋
The event is limited to 35 tickets. Please note that this event is for Insights Professionals to network and learn. Any kind of sales at the event is not appreciated.
About Insight Chats 🔎
About Insight Chats 🔎
We started Insights Chats because we felt that many industry events were too sales-oriented, had generic content, or were not free. These events were full of case studies, which in theory sound great, but they’re almost always at a surface level, making it hard to gain any real insight. And of course, there were sales pitches everywhere. It was difficult to walk around without being approached. All of this came at a significant ticket fee, which could easily add up. That was the motivation for Insights Chats — a series of events that bring people from the insights industry together.
We started Insights Chats because we felt that many industry events were too sales-oriented, had generic content, or were not free. These events were full of case studies, which in theory sound great, but they’re almost always at a surface level, making it hard to gain any real insight. And of course, there were sales pitches everywhere. It was difficult to walk around without being approached. All of this came at a significant ticket fee, which could easily add up. That was the motivation for Insights Chats — a series of events that bring people from the insights industry together.
We started Insights Chats because we felt that many industry events were too sales-oriented, had generic content, or were not free. These events were full of case studies, which in theory sound great, but they’re almost always at a surface level, making it hard to gain any real insight. And of course, there were sales pitches everywhere. It was difficult to walk around without being approached. All of this came at a significant ticket fee, which could easily add up. That was the motivation for Insights Chats — a series of events that bring people from the insights industry together.
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© 2018-2026 Peekator. All rights reserved.
Resources
© 2018-2026 Peekator. All rights reserved.
Resources
© 2018-2026 Peekator. All rights reserved.